Furniture Warranty Guide – What Bamboo Tiger Covers & How to Claim

Buying a sofa, a coffee table, or a bedroom set is a big decision. You want style, comfort, and confidence that the piece will last. That’s where a solid warranty comes in. At Bamboo Tiger we back every item with a clear, straightforward warranty so you know exactly what’s protected and how to get help if something goes wrong.

Our warranty covers manufacturing defects – things like cracked frames, faulty hinges, or uneven finishes that happen right out of the box. It does not cover normal wear and tear, accidental spills, or damage caused by improper use. The coverage period varies by product: most indoor furniture gets a 3‑year guarantee, while outdoor pieces enjoy a 5‑year guarantee because they face harsher elements.

How to Register Your Purchase

First step is registration. Within 30 days of receiving your order, log in to your Bamboo Tiger account, find the order, and click “Register Warranty.” You’ll need the order number, purchase date, and a clear photo of the item. This creates a digital record that speeds up any future claims.

If you bought in‑store, simply fill out the registration form on the receipt or ask a sales associate to email you the link. Registration isn’t mandatory, but it makes claim processing faster and gives you access to exclusive care tips.

Making a Warranty Claim

When you spot a defect, don’t wait. Grab the original invoice and any photos that show the issue. Then head to the “Warranty Claims” section on our website, fill out the short form, and upload your evidence. We aim to respond within 48 hours.

If the problem is covered, we’ll arrange either a repair or a replacement, depending on what’s easiest for you. For larger items, we’ll schedule a free pickup and delivery. You’ll never pay for shipping on a warranty claim.

In rare cases where a repair isn’t feasible, we’ll offer a full refund or a credit toward a new piece. Our goal is to keep you satisfied without hassle.

Remember, keeping care instructions handy helps prevent many issues. Use coasters, avoid direct sunlight on bamboo, and tighten screws periodically using the supplied Allen key.

Got a question? Our support team is just a phone call or chat away. They can walk you through the process, check your warranty status, and give tips on extending the life of your furniture.

Bottom line: Bamboo Tiger’s warranty is designed to be transparent, quick, and fair. Register early, document any problems, and let us handle the rest. Enjoy your beautiful, sustainable furniture knowing it’s protected.